Opportunities at Melbourne Business School
Program Advisor 12 month - Fixed Term with a view to permanency

Location:
Melbourne Business School  
Employment Type:
FT - Full-Time Temporary  
Department:
Exec - Operations Open Programs
Supporting Documentation:

• World class leadership and management interventions
• Make a difference to high profile clients across all industries and sectors

Melbourne Business School (MBS) is renowned throughout the Asia Pacific as a world leader in leadership and management education. The School offers a range of degree programs including our highly ranked MBA, and executive education programs. Over the past decades, we have built an outstanding reputation for educational excellence, a high-quality learning experience and the capacity to prepare managers, leaders and organisations for the challenges of a global future. This pursuit of excellence has led to MBS’ Executive Education attaining the #1 ranked provider of executive education in Australia as judged globally by the Financial Times.

Reporting directly to the Manager – Open Programs, this excellent opportunity exists for a highly motivated, customer centric and solutions focussed individual to join the busy MBS Executive Education team. Acting as the first point of contact for potential participants and clients, the primary objective of our Program Advisors is the conversion of leads to enrolments, through identifying individual or organisational development needs and objectives, and recommending suitable learning solutions. Our ideal candidate will have previous experience managing a pipeline of leads. Knowledge of the education/training sector will be highly regarded.

Key Responsibilities:
• Provide exceptional customer service with a consultative, needs-based approach before recommending suitable learning solutions
• Proactively manage pipeline conversion to enrolments to achieve set targets through cross-selling and upselling
• Maintain and update database CRM ensuring information accuracy in line with the School’s business processes
• Manage end-to-end program enrolment process and undertake administrative, reporting and financial tasks as required
• Liaise and communicate with internal and external stakeholders to ensure effective working relationship
• Uphold product knowledge of the Executive Education program portfolio

Key Selection Criteria:
• Experience in a solutions and/or product sales environment
• Proven experience working to and delivering against targets
• Strong attention to detail and accurate data entry skills
• Excellent communication (written & verbal) skills at a professional level
• Proficient in the use of Microsoft Office applications is required
• Experience using CRM systems is preferred
• Flexibility to work between Monday to Friday

What’s in it for you:
• Great professional team environment
• Employee benefits include; School subsidised gym, EAP Program, Health & Well-being Program, and access to world class Learning & Development programs through our Degree Programs or Executive Education programs.

At MBS we have a hunger for progress. We are a passionate community, driven to make a positive and meaningful impact on individuals, organisations and society. If you value making a similar impact with your strong attention to detail, exceptional customer service focus, strong planning and organisational skills then we want to hear from you.

To apply for this position, please forward a covering letter addressing the key selection criteria listed above and an updated resume.